Applies across the EU
Withdraw from a distance purchase
Cancels an online or telephone purchase within the fourteen day withdrawal period and claims a full refund.

Fill in
- Name of the seller or webshop
- Order number
- Date of the order
- What you ordered
- Your name
Preview
Write or choose
Type your letter in the editor, pick a template, or let the assistant draft one from what you want to achieve.
Address and options
Fill in sender and recipient. We check the postcode against the rules of the destination country before you pay.
Pay and done
Pay by card, PayPal, Apple Pay or Google Pay. Your letter goes out the same or next working day and you can follow its status.
Everything you want to know
Do I need a reason to withdraw from an online purchase?
No, the statutory right of withdrawal for a distance contract applies without giving any reason, as long as you act within the fourteen-day period.
Do I get delivery costs back as well?
Yes, the seller must refund the full amount paid including the cost of standard delivery, using the same payment method you used to pay.