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Applies across the EU

Withdraw from a distance purchase

Cancels an online or telephone purchase within the fourteen day withdrawal period and claims a full refund.

Use this onefrom €2.36 incl. VAT

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  • Name of the seller or webshop
  • Order number
  • Date of the order
  • What you ordered
  • Your name

Preview

Dear Sir or Madam, I am exercising my right of withdrawal in respect of the order I placed with [Name of the seller or webshop] on [Date of the order], under order number [Order number]. The order concerns [What you ordered]. I no longer wish to keep it, and I am cancelling the purchase within the statutory period of fourteen days that applies to contracts concluded at a distance. Please acknowledge this withdrawal and let me know the address to which the goods should be returned. I will send them back without undue delay once I have heard from you. You are required to refund the full amount I paid, including the cost of standard delivery, within fourteen days. Please make the refund to the account from which the payment was taken, and not in the form of a credit note or a voucher. If the refund has not reached me within that period, I will report the matter to the competent consumer authority and claim statutory interest on the sum due. Yours faithfully, [Your name]
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