Applies across the EU
Withdraw from a distance purchase
Cancels an online or telephone purchase within the fourteen day withdrawal period and claims a full refund.
Use this onefrom €2.36 incl. VAT
Fill in
- Name of the seller or webshop
- Order number
- Date of the order
- What you ordered
- Your name
Preview
Dear Sir or Madam,
I am exercising my right of withdrawal in respect of the order I placed with [Name of the seller or webshop] on [Date of the order], under order number [Order number].
The order concerns [What you ordered]. I no longer wish to keep it, and I am cancelling the purchase within the statutory period of fourteen days that applies to contracts concluded at a distance.
Please acknowledge this withdrawal and let me know the address to which the goods should be returned. I will send them back without undue delay once I have heard from you.
You are required to refund the full amount I paid, including the cost of standard delivery, within fourteen days. Please make the refund to the account from which the payment was taken, and not in the form of a credit note or a voucher.
If the refund has not reached me within that period, I will report the matter to the competent consumer authority and claim statutory interest on the sum due.
Yours faithfully,
[Your name]
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