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Applies across the EU

Withdraw from a distance purchase

Cancels an online or telephone purchase within the fourteen day withdrawal period and claims a full refund.

Use this onefrom €2.36 incl. VAT

Fill in

  • Name of the seller or webshop
  • Order number
  • Date of the order
  • What you ordered
  • Your name

Preview

Dear Sir or Madam, I am exercising my right of withdrawal in respect of the order I placed with [Name of the seller or webshop] on [Date of the order], under order number [Order number]. The order concerns [What you ordered]. I no longer wish to keep it, and I am cancelling the purchase within the statutory period of fourteen days that applies to contracts concluded at a distance. Please acknowledge this withdrawal and let me know the address to which the goods should be returned. I will send them back without undue delay once I have heard from you. You are required to refund the full amount I paid, including the cost of standard delivery, within fourteen days. Please make the refund to the account from which the payment was taken, and not in the form of a credit note or a voucher. If the refund has not reached me within that period, I will report the matter to the competent consumer authority and claim statutory interest on the sum due. Yours faithfully, [Your name]
1

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2

Address and options

Fill in sender and recipient. We check the postcode against the rules of the destination country before you pay.

3

Pay and done

Pay by card or iDEAL. Your letter goes out the same or next working day and you can follow its status.

Everything you want to know

Do I need a reason to withdraw from an online purchase?

No, the statutory right of withdrawal for a distance contract applies without giving any reason, as long as you act within the fourteen-day period.

Do I get delivery costs back as well?

Yes, the seller must refund the full amount paid including the cost of standard delivery, using the same payment method you used to pay.

Country

Withdraw from a distance purchase - SendLetter