Applies across the EU
Letter of complaint
Puts a complaint on record and asks for a concrete remedy within a set period.
Use this onefrom €2.36 incl. VAT
Fill in
- What the complaint is about
- What exactly happened
- Date of the incident
- What you want done about it
- Your name
Preview
Dear Sir or Madam,
I am writing to make a formal complaint about [What the complaint is about].
On [Date of the incident] the following happened:
[What exactly happened]
I ask you to take the following steps to put this right:
[What you want done about it]
Please send me a substantive reply within fourteen days. If I receive no reply, or if your reply does not resolve the matter, I will refer the complaint to the competent disputes body or regulator.
Yours faithfully,
[Your name]
1
Write or choose
Type your letter in the editor, pick a template, or let the assistant draft one from what you want to achieve.
2
Address and options
Fill in sender and recipient. We check the postcode against the rules of the destination country before you pay.
3
Pay and done
Pay by card or iDEAL. Your letter goes out the same or next working day and you can follow its status.
Everything you want to know
What should I attach to this complaint letter?
The letter itself asks for a concrete remedy within fourteen days; evidence such as photos, receipts or earlier correspondence is something you attach separately.
What if I get no reply?
The letter states that you will then refer the complaint to the competent disputes body or regulator.